This is actually for Exchange 2010 SP3, rollup 13. I did not see a category for 2010 listed in the drop down. Hoping someone has come across this before. I am guessing it would be a similar issue in 2013.
Exchange 2010 is setup and working well. OWA, phones, certs all good. My small issue is that when users add their email account to their phone (testing with Galaxy S6), the first attempt fails and then you have to choose manual settings and enter the internal
domain name and the name of the mail server. The internal domain name is prepopulated with \username. So the user needed to enter 'domain' in front of the slash. I've gotten around that with the \ and the local domain name in the realm of the basic authentication
settings under Microsoft-Server-ActiveSync virtual directory in IIS. But there's a problem...the server name field still defaults to domain.com, when it should be mail.domain.com. Since that makes the process fail and the domain field still defaults to /username,
the user still thinks they need to enter domain in front of /username so it kind of renders the first fix useless since the user will still be compelled to fill out both fields anyway. If I choose manual settings and only adjust the server name to mail.domain.com
(after fixing the \ part) the setup works, leaving the domain field as is. But the user will never know that and it would be a confusing communique to issue. So i have managed to trick it - for which I am feeling quite proud of myself - On the first setup
screen if I enter username@MAIL.domain.com ('mail' just so happens to be the correct name of our server) the process works! Every time. But that might be an even more confusing user communication to users..."Just use username@mail.domain.com" So
my first question is WHY does that work?? And then is there a way to have ActiveSync and/or Autodiscover tell the client on the phone what the correct mail server name is? Thanks for reading and for any assistance.