Current Issue: devices on android 4.0.2 and above are not syncing with a fully applied policy leading to issues with emails syncing and when network password expires.
Investigation to date: Apple devices work with no issues, Also a newly created active directory/exchange accounts work and syncs on the ECP with a fully applied policy.
We are running exchange 2013 and have multiple devices models and android versions all having similar issues.
- Users are experiencing issues with these devices when they have changed their network password, it does not change when entered, error message ‘unable to open connection to server’ or ‘Can’t connect to server’.
- User’s also noticing decreased battery life due to the sync errors as the repeated sync error results in rapid battery drain.
Any assistance would be appreciated.