iOS 7 not playing .wav file from email
Asked by:MitchS47
our landlord phone system sends voice mails to email via a wav file attachment. we were able to listen to the wav file in all places, i.e.
Outlook, OWA, and iPhone/iPad before moving email from SBS 2008 (exchange 2007) to Office 365.
other change at about same time iOS 7 upgrade.
the current chain goes like this Phone system send to the landlord Exchange 2010 server > the exchange 2010 sends to our Office 365 (exchange 2013) > emails to devices.
Now, we can listen to the wav file on Outlook, OWA, and Android (galaxy 2) but cannot listen on the iPhone/iPad. it shows as a MIME attachment.
the strange thing is that if your forward the email from Outlook to yourself the wav file will play on the iPhone/iPad.
any searches regarding the MIME attachment generally says that you do not have an app for the file type but of course there is one and works when forwarded to yourself.
I am thinking it lies with Exchange or office 365 but have been through both the exchange 2010 and O365 and can't find anything actionable.
any help would be greatly appreciated.
Asked On
2013-10-11 at 07:04:57ID28264632
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by:MitchS47Posted on 2013-10-11 at 07:42:02ID: 39565778
Exchange 2010 phone system setup clarification.the phone system, copier/scanner, etc., owned by landlord, send Voicemail and scanned docs to the Contact of the tenant on the Exchange server 2010 server. The Contact is configured with the external email of the tenant.
NOTE: this worked before the move to Office 365 and iOS7 and still does on Outlook clients and OWA and Andriod.
Mitch