Hello
Does anyone know about this problem?
We have several users with iPhones who have lost mails, meeting agendas and contacts.
So, a resycnhronisation was forced; this resolved the problem with the mails but the problem still remains for:
- majority of contacts dissapeared
- ALL meeting agendas dissapeared
I would have thought that this is related to the ActiveSync element of Exchange server and there is no way to force a sync from the server end (unless Im mistaken), so a sync has been done by the client iPhone, but it doesnt resolve the problem.
Apparently this is a server related problem;
When the user goes to Site A there is no problem with connecting syncing the iPhone; The problem arrises when the user goes to Site B then the syncing problems occur (as mentioned above)
I've verified the IIS logs from the CAS Server in the problem site (site B):
It seems that when the users try to connect, the IIS logs many instances related to ActiveSync that reference this error:
Error:MissingCscCacheEntry
also less frequently the following error also exists:
Error:SyncCollisionDetected
If anybody is able to help, I'ld really appreciate it.
Many thanks