This is a new server install. Email is flowing, can connect with outlook and other email client programs but unable to connect mobile devices. Presently using default settings and service is enabled. I have ran Microsoft's Remote Connectivity Analyzer and it fails on testing of ActiveSync session, results listed below.
Any help would be appreciated.
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The Microsoft Connectivity Analyzer is testing Exchange ActiveSync.
The Exchange ActiveSync test failed.
Test Steps
Attempting to resolve the host name mail.whitelake.k12.wi.us in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 216.56.34.170
Testing TCP port 443 on host mail.whitelake.k12.wi.us to ensure it's listening and open.
The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Test Steps
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server mail.whitelake.k12.wi.us on port 443.
The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
Additional Details
Remote Certificate Subject: CN=mail.whitelake.k12.wi.us, OU=Domain Control Validated, Issuer: SERIALNUMBER=07969287, CN=Go Daddy Secure Certification Authority, OU=http://certificates.godaddy.com/repository, O="GoDaddy.com, Inc.", L=Scottsdale,
S=Arizona, C=US.
Validating the certificate name.
The certificate name was validated successfully.
Additional Details
Host name mail.whitelake.k12.wi.us was found in the Certificate Subject Common name.
Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
The certificate is valid. NotBefore = 7/15/2013 5:57:40 PM, NotAfter = 7/15/2018 5:57:40 PM
Checking the IIS configuration for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Accept/Require Client Certificates isn't configured.
Testing HTTP Authentication Methods for URL https://mail.whitelake.k12.wi.us/Microsoft-Server-ActiveSync/.
The HTTP authentication methods are correct.
Additional Details
The Microsoft Connectivity Analyzer found all expected authentication methods and no disallowed methods. Methods found: Basic
An ActiveSync session is being attempted with the server.
Errors were encountered while testing the Exchange ActiveSync session.
Test Steps
Attempting to send the OPTIONS command to the server.
The OPTIONS response was successfully received and is valid.
Additional Details
Headers received:
Allow: OPTIONS,POST
request-id: 2346099f-68ed-44f9-9af9-3ff7015e7188
X-TargetBEServer: mail.whitelake.local
MS-Server-ActiveSync: 15.0
MS-ASProtocolVersions: 2.0,2.1,2.5,12.0,12.1,14.0,14.1
MS-ASProtocolCommands: Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,Search,Settings,Ping,ItemOperations,Provision,ResolveRecipients,ValidateCert
Public: OPTIONS,POST
X-DiagInfo: MAIL
X-FEServer: MAIL
Content-Length: 0
Cache-Control: private
Content-Type: application/vnd.ms-sync.wbxml
Date: Tue, 16 Jul 2013 19:54:42 GMT
Set-Cookie: X-BackEndCookie=S-1-5-21-144797100-1727102966-1777090905-4043=u56Lnp2ejJqBzcfKxsicyJrSnM7KzNLLyM/L0p7Iz8vSz57PnsnPnJ7GyM6ZgYHI0M7J0M3Pzszfx8XPy8XLzd+vsg==; expires=Tue, 16-Jul-2013 20:04:42 GMT; path=/Microsoft-Server-ActiveSync; secure; HttpOnly
Server: Microsoft-IIS/7.5
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
Attempting the FolderSync command on the Exchange ActiveSync session.
The test of the FolderSync command failed.
Tell me more about this issue and how to resolve it
Additional Details
Exchange ActiveSync returned an HTTP 500 response (Internal Server Error).
Diagnostics: