Hello
I am running Exchange 2013 on premise and we recently let an employee with two phones go. I have one phone with me and he still has the other.
I used ECP to initiate a remote device wipe for both phones and neither are wiping. Both have the status of Wipe Pending. The phone that I have with me is on and attempting to sync. I can see the "Sign-in failed" notification on the lock screen. It could be that the other phone is powered off and sitting in a drawer somewhere.
I realize that I can enter a bad password five times and the phone will reset itself but I'm not looking for a workaround. I need to be able to reliably erase phones remotely.
The phones are both Android, Samsung Galaxy S4 and S6 Edge. Can anyone enlighten me as to why these phones won't wipe?
Hutch