On our email server we cannot remove a users device, it appears in the ECP and in the OWA for that user, but it will not let us delete it or remote wipe it. If we try to open the edit mobile device in ECP we get an error stating that the device doesn't exist.
I have tried using exchange admin powershell to remove the device but Get-MobileDevice for that mailbox finds no devices against that mailbox, however Get-MobileDeviceStatistics does find the device (with the ID that is showing up in error box in ECP), Remove-MobileDevice will not recognize the GUID or ID.
The mailbox on the phone appears to login but it has outdated email's in it. Its as though the email account and the device have been disconnected. We did have a issue with AD a week ago and this was restored from backup. Any ideas how to remove the mobile device and re-sync?
We are using outlook for android app on the device.
Ray.