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Bug report: Cannot attach cloud file to Exchange account email (or save attachment to cloud) in iOS 9

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One of most useful (and overdue) features in iOS 9 is (1) the ability to attach files stored in any cloud service to an existing email in the default Mail app; and (2) the ability to save an attachment directly from an email into a cloud service without leaving the app.

(1) When composing an email on the iPad, there will be paperclip on the short-cut bar, which leads to the list of cloud services. Also, if you press the screen there will be a pop-up menu with the option to attach a file (for both iPhone and iPad. 

(2) When you receive an email with an attachment, you can long-press it to bring up the share sheet, which contains a button with a cloud icon an Save attachment

This works as expected on my Gmail and Yahoo accounts, but it does not work with my company's Microsoft Exchange account 

  • when I start a new email from my Exchange account from scratch, there will be no paperclip button to attach files 
  • however, if I reply to an email or if I start an email from within another app, the paperclip is there
  • when I receive attachments on my Exchange account and I press the share sheet, there will not be any cloud button

Please let me know if you can replicate the issue and fix it. 

Note that I am a regular staff member working in an organization that uses Microsoft Exchange. I am not an IT person, and was pointed to this forum from the Office user forum by the moderator tp://answers.microsoft.com/en-us/outlook_com/forum/oemail-ocompose/bug-report-cannot-attach-cloud-file-to-exchange/f964eed4-d2bb-438e-9136-ba85b9c119f2). 


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