Hi, Need help here!
We have implemented, installed and configured a fresh MS Exchange 2013 server. Everything seems to work fine except for a specific app = Microsoft Outlook App for Android. This is affecting all user in our corporate network.
1- Download Outlook App from Google Play and install
2- Successfully configured and initial sync is working. All email synced for the first time.
3- There will be no more email coming in after that, that initial sync is the only sync that is working.
4- Manually sync the mailbox, still no new email arrived in the Outlook inbox (Android).
5- OWA, Microsoft Office Outlook, Outlook Anywhere works fine without any issue.
6- Downloaded and configured few other 3rd party mail client app for android, there are NO PROBLEM! no issue at all.
7- Also try the built-in Android mail client app, NO PROBLEM!
If i use the Android built-in email app, there is no such issue or problem, configuration, usage.. it works perfectly. Also randomly pick and tried with other Android email client apps such as 'Nine' and 'MailWise' that have the option to setup Exchange email, those apps works fine.
This has become a big issue to my management as they are expecting Microsoft Clients App should bind and works well with it's server. It is a bit disappointed for us because we just decommission our IBM Domino Server and decided to use Microsoft product as our email gateway. At least if anyone can confirms that this is actually an issue with the App development, not the Exchange server configuration (found out there's so many similar issues reported worldwide when googling for answers).
Guys!! I do appreciate your advise on this. Thanks.
Cheers, Sparcx [MCTS,MCITP-EA]