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Mail deleted with two activesync connections (iPad and Androïd) from the same IP address

Hello,

We have a few users who complained the lasts months that e-mail disappears, while they are sure they did not delete the e-mail from the Inbox. 

We investigated two cases using the audit logs (were we can believe that they did not delete by accident) and saw two times the same scenario: two ActiveSync connections from two different devices coming from the same IP address (a home router acting as a NAT).

The last case was an Ipad and a Samsung/Androïd.

Has anyone seen the same behaviour?


Herman Van Uytven


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