hi all ,
we have three exchange server 2013 node and two node EX01,EX02 on same subnet , the EX03 Different subnet .
we are able to configure the outlook account on the phone but it is not updating email, before it was working suddenly stopped working .
when using the Connectivity tools we are getting the below error
xchange ActiveSync returned an HTTP 500 response (Internal Server Error). HTTP Response Headers: request-id: 63719f61-de55-459d-8351-c11cccce400f X-CalculatedBETarget: EXCH02.mydomain.com MS-Server-ActiveSync: 15.0 X-MS-RP: 2.0,2.1,2.5,12.0,12.1,14.0,14.1 MS-ASProtocolVersions: 2.0,2.1,2.5,12.0,12.1,14.0,14.1 MS-ASProtocolCommands: Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,Search,Settings,Ping,ItemOperations,Provision,ResolveRecipients,ValidateCert X-MS-BackOffDuration: L/-470 X-MS-Diagnostics: &Log=PrxFrom:10.150.5.16_V120_HH:owa.mydomain.com_SmtpAdrs:mjaber%40mydomain.com_NMS1_St:F_Sk0_Srv:102a0c0d0s0e0r0A0sd_Ers1_Cpo19516_Fet20015_ExStk:H4sIAAAAAAAEAOVWS4%2fbNhC%2bB%2bh%2fmKMDaAXb2%2fRgBAuoljc1UK8XltMCubg0ObaZpUiVpBZWfn2GliXbieNkjfbS6iK%2bZub75kVOJLfGmZWPR1u%2bYXqNcSJtVmne%2fB%2fR5kyj9nQACy%2bNhpubmzuYfC2ZMs%2fiVFrk3tgqTtJpgZYFkVZ2AAn38hmhPQamOQQrJhUKoNGHeZJ2%2b%2fEn9lGqmJs8hvlGOkBrjQUaaOPBoreSLRXGkAghgwamQOqVIcCNLY7OBQGBWqKIf3q1Ny9a8xZdYbTDAXTr780AMuQjaweQZuP0pnvbe9P%2fpdeNoLCGzOXwc7d7C53xQ%2fb%2b%2fn6RDIejLFvMxu9%2bm2evIxDkBOi%2bqp2UVc5jfvBJhvZZEqb40RpvuFHusHfOWfMNQunQwoYRDe3K1UpyScEAVlOzcr3xjngBAPM%2fYu93wYqh0ZoOkImYhs7bkvvZ3g%2bdsfa3fchJO1vjWEQQJFpwh3BFQCKl8olSwYk0mlcFRjCXOWYF07T4d4nOh%2fm09BH8aoxCWseG31Tv915fjz9DLWa1oU4rtl9oEJzHZI7sfj%2bZHwN4cZXxU%2f%2bp41kED6VSIYn%2f6gFXIbKZFJghs3yzBxnBeJe00lcZJ%2b9T6I9mEWRUBnoNnCmFdkzp%2fwJWSRoWMop1oDPaIi89ToyQlGY7gA07quXlRxICQmirCL7Ntjk5pkKm7JRUlCGJ2uDnha%2fqE3uz00PCH45JF3pPzYQqCUaa1K2oBDQVQ5tA4DzjT%2bAt4xiOXUs8IZDVJ2y3R6HPdM6FHHg7vOSEg6YWqqBQ1aXljWdqFroXumbN1tOpDhmP9r8WwiuYZOwZD5ip93mmOc5NWCevjXSZUxHVlUONmSrK7%2fzZmF9WBXPuD6ak2LnhBUDqLkRBX8l1WRcqgTuZf4HyZO8s5Evm2xs3TTG0uwnT1Hpt%2fPaOLxapdIVi1VARm34%2ffju0yDzW11iQqkUIgGeSiuNuuVj0sPMitz8Y32ZLQunuyfas1Ef3d%2bdoDEwc9a9D%2blZDU%2bqLLfVbPL9DqdOEdGdlvLrfPRP%2bwd7wL%2bC6xtDELElBvdN5p8ySyo7aOazbYQSjLUUPw80AjjRlFEHSsJMnzmH9UAF8g%2fzp3tgJ29ZKj6rjBHIEE%2fovzXaf1ZCfTH%2bE0dDk9EoU8ftCBJell1i8RB%2f9C4V%2b75X6PUdvgfCjS%2b9imn%2bp6k9jn9DON%2bQrEQTpLXjmgdob%2fE8eqJ8BkjKcp%2foLAAA%3d_S111_Error:ADOperationException1%3aActive+Directory+operation+failed+on+ZTAD02.mydomain.com.+This+error+is+not+retriable.+Additional+information%3a+Access+is+denied.%0d%0aActive+directory+response%3a+00000005%3a+SecErr%3a+DSID-03152610%2c+problem+4003+(INSUFF%5FACCESS%5FRIGHTS)%2c+data+0%0a_Mbx:EXCH02.mydomain.com_Dc:ZTAD02.mydomain.com_Throttle0_SBkOffD:L%2f-470_DBL7_DBS1_CmdHC-1477255686_TmRcv07:02:57.2127262_TmSt07:02:57.2127262_TmDASt07:02:57.2438601_TmPolSt07:02:57.2438601_TmExSt07:02:57.2438601_TmExFin07:02:57.5870818_TmFin07:02:57.6494837_TmCmpl07:03:17.1811572_ActivityContextData:ActivityID%3d63719f61-de55-459d-8351-c11cccce400f%3bI32%3aATE.C%5bztad03.mydomain.com%5d%3d1%3bF%3aATE.AL%5bztad03.mydomain.com%5d%3d0%3bDbl%3aMAPI.T%5bEXCH02.7fdb2a2b-83a6-4897-96b2-a5848e384444%5d%3d316%3bI32%3aROP.C%5bEXCH02.7fdb2a2b-83a6-4897-96b2-a5848e384444%5d%3d728651627%3bI32%3aADS.C%5bZTAD02%5d%3d3%3bF%3aADS.AL%5bZTAD02%5d%3d9.6479%3bI32%3aMAPI.C%5bEXCH02.7fdb2a2b-83a6-4897-96b2-a5848e384444%5d%3d88%3bI32%3aRPC.C%5bEXCH02.7fdb2a2b-83a6-4897-96b2-a5848e384444%5d%3d42%3bDbl%3aRPC.T%5bEXCH02.7fdb2a2b-83a6-4897-96b2-a5848e384444%5d%3d316%3bI32%3aADW.C%5bZTAD02%5d%3d1%3bF%3aADW.AL%5bZTAD02%5d%3d2.1866%3bI32%3aADS.C%5bztad03%5d%3d1%3bF%3aADS.AL%5bztad03%5d%3d10.603%3bDbl%3aBudgUse.T%5b%5d%3d436.757507324219%3bDbl%3aST.T%5bEXCH02.7fdb2a2b-83a6-4897-96b2-a5848e384444%5d%3d120%3bDbl%3aSTCPU.T%5bEXCH02.7fdb2a2b-83a6-4897-96b2-a5848e384444%5d%3d60%3bI32%3aMB.C%5bEXCH02.7fdb2a2b-83a6-4897-96b2-a5848e384444%5d%3d42%3bF%3aMB.AL%5bEXCH02.7fdb2a2b-83a6-4897-96b2-a5848e384444%5d%3d7.523809%3bDbl%3aMBMC.T%5bEXCH02.7fdb2a2b-83a6-4897-96b2-a5848e384444%5d%3d1%3bDbl%3aMBLB.T%5bEXCH02.7fdb2a2b-83a6-4897-96b2-a5848e384444%5d%3d15720%3bS%3aWLM.Cl%3dCustomerExpectation%3bS%3aWLM.Type%3dEas%3bS%3aWLM.Int%3dTrue%3bS%3aWLM.SvcA%3dFalse%3bS%3aWLM.Bal%3d480000%3bS%3aWLM.BT%3dEas_Budget:(D)Owner%3aSid%7eMYDOMAINTELECOM%5cmjaber%7eEas%7efalse%2cConn%3a0%2cMaxConn%3a10%2cMaxBurst%3a480000%2cBalance%3a480000%2cCutoff%3a600000%2cRechargeRate%3a1800000%2cPolicy%3aGlobalThrottlingPolicy%5Fcfbee4b6-b35e-4fa1-b96b-c1f4bbd8b998%2cIsServiceAccount%3aFalse%2cLiveTime%3a00%3a01%3a26.9876642_ X-DiagInfo: EXCH02 X-BEServer: EXCH02 Cache-Control: private Content-Type: text/html Set-Cookie: ClientId=EVWUHGWIKI0JHWGWIDHQ; expires=Mon, 01-Jun-2020 07:02:57 GMT; path=/; HttpOnly,X-BackEndCookie=S-1-5-21-569730288-3925544014-3848282671-6734=u56Lnp2ejJqByJmbnc2ezZ3Sx8yeydLLx8bI0sbJnc3SnsrHy8eazMfLy8vLgYHNz87G0s/I0s/Nq8/Ixc/Mxc7I; expires=Tue, 02-Jul-2019 07:03:17 GMT; path=/Microsoft-Server-ActiveSync; secure; HttpOnly Server: Microsoft-IIS/8.0 X-AspNet-Version: 4.0.30319 X-Powered-By: ASP.NET X-FEServer: EXCH01 Date: Sun, 02 Jun 2019 07:03:17 GMT Content-Length: 1208
Elapsed Time: 21464 ms.
any idea how to solve this ?