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All mobile device users prompted for credentials at a random time. Credentials not accepted. Back to normal later.

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Hello,

We are running an Exchange 2013 server with current SP and updates.

Note - the issue reported only happened about 3 or 4 times.

Users reported that they were being prompted for credentials to connect to the mail server. However, any credentials they tried failed. Later, everything started working normally on its own.

I believe when there is a loss of connection to the server, it simply says that the connection failed, or is unavailable.

I'm trying to check if there was anything temporary fault on the Exchange server; or if I can better narrow down the source of the problem.  Would there be any Events that I could look up?

I know this is an odd issue.  Some general guidance would be appreciated.

Regards,

Rudy


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